Play Smart, Stay Safe
Responsible Gaming at 999dt

999dt operates exclusively for adults. You must be at least 18 years of age to register an account, deposit funds, or participate in any game or betting activity on the 999dt platform. This policy is enforced without exception and applies equally to all players across Bangladesh, regardless of the device or payment method used.

During registration, all players are required to confirm that they are 18 years of age or older by accepting the Terms & Conditions. Following registration, 999dt conducts identity verification (KYC) checks to confirm the age and identity of all players before processing withdrawals or granting access to higher account tiers. KYC documentation accepted includes the Bangladesh National Identity Card (NID), a valid passport, or another government-issued identity document confirming date of birth.

Where 999dt has reasonable grounds to suspect that a player may be under the age of 18, the account will be suspended immediately pending a full identity review. Any funds deposited by a player subsequently confirmed to be under 18 will be returned via the original deposit method, and the account will be permanently closed in accordance with our eligibility policy.

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer honestly — your responses are for your own reflection only and are not submitted to or monitored by 999dt. If you answer "Yes" to three or more of these questions, we strongly recommend reaching out to our support team or a specialist gambling helpline for a confidential conversation.

Self-exclusion is the strongest responsible gaming measure available on 999dt and is intended for players who feel they need a complete and enforced break from gambling. When you self-exclude, your 999dt account is fully suspended for the duration you select — all access to betting, casino games, slots, and deposits is blocked. Self-exclusion cannot be reversed before the chosen period expires, regardless of circumstance.

999dt offers the following self-exclusion durations:

• 6 Months — a medium-term break for players who need time to reassess their gambling habits.
• 1 Year — a longer enforced break with a mandatory counselling check-in recommendation at the 6-month point.
• 3 Years — an extended exclusion for players with a more significant history of harmful gambling.
• Permanent (Lifetime) — a permanent, irrevocable closure of the account. This option cannot be reversed under any circumstances. Players who self-exclude permanently will not be permitted to re-register on the 999dt platform at any point in the future.

Self-exclusion can be requested directly from the "Responsible Gaming" section of your account settings panel, or by contacting our support team via live chat or email. Requests submitted via live chat or email are processed within 24 hours and take effect immediately upon processing. Account settings requests take effect instantly upon OTP confirmation.

During any active self-exclusion period, 999dt will suppress your account from all promotional and marketing communications. Any pending withdrawals at the time of self-exclusion will be processed to your registered bKash, Nagad, Rocket, or bank account in accordance with our standard withdrawal processing timelines. Any active bonuses or free bets will be forfeited at the point of self-exclusion without exception.

The following practical guidelines are recommended by 999dt for all players, regardless of experience level or bet size. Keeping these principles in mind will help ensure that gambling on 999dt remains a positive and controlled activity for you.

• Set a budget before you play and stick to it. Decide in advance the maximum amount you are comfortable spending — in BDT — and treat that as your entertainment budget for the session. Use the deposit limit tool to enforce this automatically.
• Never gamble with money you cannot afford to lose. Gambling winnings are never guaranteed. Only use disposable income — money that is not needed for rent, food, utility bills, or family obligations — for gambling activity .
• Set a time limit for your sessions. Decide how long you will play before you start, and use the session time limit tool to enforce it automatically. Taking regular breaks helps you maintain perspective and avoid losing track of time.
• Do not chase losses. If you have reached your budget for the session, stop playing. Trying to win back losses by continuing to bet almost always leads to larger losses and increased distress. Accept that losses are part of the entertainment cost, just like a cinema ticket or a meal out.
• Gambling is not a way to make money. All casino games and most sports bets carry a built-in house edge. Over the long term, the mathematical expectation for any player is a net loss. Approach gambling purely as entertainment, not as a source of income or a financial strategy.
• Avoid gambling when you are emotional. Do not gamble when you are stressed, upset, angry, intoxicated, or in a low mood. Emotional states impair judgement and increase the likelihood of impulsive, high-risk betting decisions.
• Balance gambling with other activities. Gambling should occupy a small and defined portion of your leisure time. Maintain a healthy balance with family time, physical activity, social engagements, and other hobbies.
• Be honest with yourself and with others. If the people close to you are expressing concern about your gambling habits, listen to them openly. Those who care about you often notice warning signs before you do.
• Take advantage of the tools available to you. 999dt's responsible gaming tools exist for your benefit — deposit limits, session limits, reality checks, and self-exclusion are all there to support you. Using them is a sign of responsible, informed play, not weakness.